Privacy Policy

Introduction

SICOR ALARMAS EL CORTE INGLÉS, S.L. DGP 4717 (hereinafter “SICOR“) aims to strictly comply with the regulations applicable to it and, therefore, considers its proper adaptation to the regulations on the protection of personal data as a fundamental element. Therefore, and in application of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter, the General Data Protection Regulation or “GDPR”), as well as the implementing regulations that may derive from it, we want to inform you about certain aspects related to the processing of your data that we will carry out as a result of your browsing our website or App or through interaction with SICOR through other channels such as telephone, digital or in person.

At SICOR we are committed to ensuring that your personal information is protected and not used improperly.

SICOR has a catalog of various alarm and telecare products and services, so this Privacy Policy will apply to the following brands:

• “SICOR Alarmas El Corte Inglés”: https://www.elcorteingles.es/sicor/
• “SICOR Teleasistencia El Corte Inglés”: https://sicorteleasistencia.com/

In this document, we explain who is responsible for the processing, for what purpose your personal information will be processed, the legitimacy for the processing, how we collect it, why we collect it, how we use it, the rights that you have, and also explain the processes that we have put in place to protect your privacy.

By accepting this Privacy Policy through the different channels and means enabled and/or by using our website and/or APP (each SICOR service or product may offer different APPs) and providing us with your personal information, we understand that you have read and understood the terms related to the personal data protection information set forth. SICOR assumes the responsibility of complying with current national and European data protection legislation, and aims to process your data in a lawful, fair and transparent manner.

Unique Registry Service

Likewise, this privacy policy regulates the processing of personal data of users of the Digital Channels of El Corte Inglés, S.A., Group Companies and Associated Companies (identified in section 2 of the PRIVACY POLICY OF THE EL CORTE INGLÉS UNIQUE REGISTRY (https://www.elcorteingles.es/politica-de-privacidad/ and https://cuenta.elcorteingles.es/politica-de-privacidad/?modal= ) and jointly referred to as the “Controllers”) who have decided to register and sign up for the Unique Registry service.

“Digital Channels” are the applications (apps), websites and other digital services managed and offered by the controllers (see https://cuenta.elcorteingles.es/politica-de-privacidad/?modal= )

This Privacy Policy will also apply to potential customers and customers whose data is collected or processed commercially through in-person and/or telephone channels.

“Unique Registry” is a free service that we offer to customers and that provides access to a series of benefits and allows the Companies of the El Corte Inglés Group, among which SICOR and other Associated Companies are found, to have a single way to identify customers and have a global view of the customer.

You have more information about the El Corte Inglés Unique Registry at the following links: https://www.elcorteingles.es/politica-de-privacidad/ and https://cuenta.elcorteingles.es/politica-de-privacidad/?modal=1

On the other hand, you may also consent to:

1. the sending of commercial communications and profiling by the companies of the El Corte Inglés Group and Associated Companies ((www.elcorteingles.es/empresasdestinatarias), and/or
2. the transfer of personal data (e.g. purchase history) by the companies of the El Inglés Group to the Associated Companies (www.elcorteingles.es/empresasdestinatarias )

For the application of this purpose, it is necessary that your consent has been obtained, either through the form, or through calls and/or contracting processes with SICOR.

We remind you that Unique Registry is a service that we offer you and in which you register voluntarily, since there is the option of acquiring products and services from the Controllers through the Digital Channels without the need to register for the Unique Registry service.

In addition, this data protection policy also informs you of the processing of your personal data by the Controllers for other purposes related to our relationship with you, such as the management of your purchases and your contracting of products and services.

How to Access the Information in this Privacy Policy, Guaranteeing its Transparency

SICOR provides you with the information in this Privacy Policy by structuring it by levels to link to the different categories of information, instead of showing all this information in a single notice on the screen, in order to avoid information overload.

By presenting the information structured by levels, we allow you to navigate directly to individual chapters through the following selection menu, by clicking on the different chapters.

1.- who is Responsible for the Processing?

SICOR ALARMAS EL CORTE INGLÉS, S.L. is responsible for the processing. This means that we have determined the objectives or purposes and established the necessary means in the processing to protect your personal data that you provide us through the forms, contracts and subscription newsletters that exist on this website or App, as well as for the data collected through the cookies that we use or through other channels such as digital, telephone or in person.

N.I.F.: B19937069
Registered Office: C/ Maestro Alonso No 22. 28028 MADRID
e-mail: dpd@gruposicor.com
Phone: (+34) 900 841 101
Registry Data: Madrid Mercantile Registry: volume 0 / folio 0 / sheet M 828590 / entry 1
Security Company Authorized by the Ministry of the Interior, Registered in the National Private Security Registry with Nº DGP 4717

If you have any questions, comments or concerns, or wish to make any suggestions on how we use personal information, you can send an email to the Data Protection Officer of SICOR to the email address dpd@gruposicor.com

2.- how Do We Collect your Information?

The data that we process in SICOR has been provided directly by you, through the different forms that you have completed while browsing through our website or App, or through the request for information and/or contact with one of our commercial agents, among others, as well as by the use of the cookies that we use on our website/App.

In any case, at the time of collection we inform you of the controller, the purpose of the processing, the recipients of the information, as well as the way to exercise the rights granted to you by current data protection legislation. The user of this website/App guarantees the authenticity and veracity of all the data that he/she enters in the different forms, being your responsibility to update the information provided, in such a way that it reflects your real situation. Therefore, you will be responsible for the inaccuracy or lack of veracity of the information you provide at any time.

Likewise, in the event that as a SICOR customer and user of our App and in order to enable the services offered by SICOR, you may provide us with identification data of contact persons, who may belong to your sphere of trust, you guarantee that you have previously informed the data subjects of the points contained in article 13 of the GDPR, and that you have obtained the consent of the data subject unequivocally, in accordance with the requirements contained in article 7 and in recitals 32, 42 and 43 of the GDPR. It is the customer’s responsibility to update the data of the contact persons, in order to keep them updated and be able to provide you with an effective service.

SICOR may periodically request that you review and update your personal data that we retain and process about you.

3.- for What Purpose Do We Collect your Personal Information?

Depending on the services or functionalities that you want to enjoy at any time, we will need to process some data or others, which in general will be, as the case may be, the following:

• Identification data (e.g., your name and surname)
• Contact information (e.g. telephone, email, postal address)

Depending on how you interact with our website/App as well as in the in-person and/or telephone channels, we will process your personal data for different purposes. The table below details the different purposes for which your data may be processed depending on the relationship you have with SICOR and its legal bases:

PURPOSE	ADDITIONAL INFORMATION	LEGITIMIZING BASIS
Registration as a customer on our website and/or App: If you decide to register as a customer, we need to process your data to identify and authenticate you as a customer of the same and give you access to its different services or functionalities that are available to you as a registered customer. These services include the following: remotely control the security system, access images and recordings, connect or disconnect the security system, consult invoices, receive alerts and notifications, request technical or medical assistance, and assistance for theft, access telecare services, as well as cyber escort services.	Terms of Use	Execution of contract: The legitimacy of this processing is given by the need for the execution of the terms that regulate the conditions and use of our website/App (art. 6.1.b of the RGPD). In other words, in order for you to register as a user on the website/App, we need to process your personal data, since otherwise we could not manage your digital registration.
“Calculator” Utility: Simulate an indicative budget. This purpose includes the processing of your data to, mainly, contact you and arrange a visit to carry out an analysis of the real needs you need, and be able to present you with a firm offer	Terms of Use	Execution of Contract: The legitimacy of this processing is given by the need to apply pre-contractual measures at your request (art. 6.1.b of the RGPD). In other words, in order for us to simulate a budget for you and contact you to arrange a visit to the address where you plan to install the alarm system, we need to process your personal data, since otherwise we could not manage your request.
Contact: Attend to the requests or petitions that you make to SICOR through the available channels, processing the personal data that is strictly necessary to manage or resolve your request or petition.	This information will be sent by the different means of contact (electronic and non-electronic): postal address, e-mail, and mobile phone among others. If you use the telephone channel, the call may be recorded to attend to your request and guarantee its quality.	Legitimate Interest: We consider that we have a legitimate interest to attend to the requests or queries that you raise through the various existing contact channels (art. 6.1.f of the RGPD). The processing of your data is also beneficial for you insofar as it allows us to adequately assist you and resolve the queries and doubts that you raise. Execution of Contract: When you contact SICOR, for the management of incidents related to the installation of the alarm system or its operation (service acquired), the processing is necessary for the execution of the alarm contract (art. 6.1.b of the RGPD). Legal Obligation: When your request is related to the exercise of the rights about which we inform you in its corresponding section of this Privacy Policy, or with claims related to the contracted service, what legitimizes us to process your data is the fulfillment of legal obligations on our part (Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defense of Consumers and Users, Regulation (EU) 2016/679 of the European Parliament and of the Council, and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights).
Work with Us: The purpose of the processing is to analyze whether the data provided in your Curriculum Vitae adapts to the profile required in our company, becoming part of possible candidates, and entering the human resources selection process.	Whenever a user wishes to send us their Curriculum Vitae, they will be asked for their express consent through the box, enabled for this purpose.	Express consent: If you are interested in sending us your Curriculum Vitae, the legitimacy for the processing of your data is given by the express consent that we request from you. In other words, in order for you to enter a selection process, we need to process your personal data, since otherwise we could not receive your Curriculum Vitae (art. 6.1.a RGPD).
Management and analysis of navigation: If you browse our website/app we will retain and evaluate information about your recent visits to our site and how you navigate through the different sections of the same in order to analyze and understand the use that users make of our website/App and be able to make it more intuitive Similarly, we will keep a record of the sections or services that you have read or consulted and we will use that information to personalize the advertising that we will show you adjusting to your interests.	LOPD Report We process the information to allow and facilitate your access and navigation through our digital media. For example, to offer you the version of the website/App that best suits the characteristics of the device you choose to enter our website/App, your language, among others. Likewise, prior to your consent, we will carry out analysis of your navigation in order to adapt to your needs. The information we collect includes the Internet Protocol (IP) address of the device you are using, the browser you are using, your operating system, the date and time of access, the Internet address of the website through which you accessed our website/App. You can consult our cookie policy in SICOR Alarmas El Corte Inglés and this cookie policys in SICOR Teleasistencia El Corte Inglés.	Contract Execution: Contract execution applies exclusively to strictly necessary cookies (mandatory cookies). Express Consent: Express consent applies to all other cookies (optional cookies).
Geolocation (teleassistance): In order to provide assistance within the mobile teleassistance service, the device signals its geographical position to the Control Center and to the personal resource of the user.	We process the information in our SBN Teleassistance software. This is to provide assistance in case of need.	Contract Execution: When you contact SICOR teleassistance El Corte Inglés, for the management of incidents related to the installation of the Teleassistance system or its operation (service acquired), the processing is necessary for the execution of the Teleassistance contract (art. 6.1.b of the GDPR).
Single Registration and commercial communications from Grupo ECI and Associated Companies: If you have given us your consent to be part of the Single Registry, we may transfer your data to Group Companies, Associated Companies or third-party companies so that they can send you commercial communications that may be tailored to your consumption and browsing profile in Digital Channels.		Express consent and the execution of the contractual relationship with the Group Companies and the Associated Companies. Art. 6.1.b) GDPR.

We remind you that, at any time, you can freely and free of charge revoke your consent by contacting our Data Protection Delegate, as explained in section 10.

4.- Information We Collect from your Visit to the SICOR Website and/or App ALARMAS

We collect and store limited personal information and anonymous global statistics from all users who visit our website or have downloaded our App, either because you actively provide us with this information or are simply browsing our websites.

We use this information to find out the loading time of our website/App, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website/App is working correctly, and to detect failures or errors in the operation, to be able to solve them and improve the performance of our website/App, to offer a better service to all users.

In any case, SICOR may modify the links and access environments to the website/APP after notifying the customer.

We use this information to find out the loading time of our website/App, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website/App is working correctly, and to detect failures or errors in the operation, to be able to solve them and improve the performance of our website/App, to offer a better service to all users.

5.- Data Provided by Third Parties

SICOR maintains profiles (Fanpages) on various social networks.

The use of social networks is becoming more and more frequent and in this sense SICOR5 is present in most of them (such as LinkedIn, Facebook, Twitter and Instagram), and it is another way to contact you.

The information we collect through social networks sometimes includes personal information that is available online and to the public. We always make sure that all the information we use is correctly attributed to its source or is made anonymous.

These social networks are likely to have their own privacy policies, which will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these social networks to ensure that you agree with the way your personal information is collected and shared.

6.- Data Subject to Processing

We process your Customer data linked to your registration, which are defined below:

• Registration data: this represents personal and demographic information about you (the so-called master data), which you provide to us when you register on our website/App to obtain your digital customer account. Your profile data includes, for example: your name and surname, ID, your contact details, date of birth and gender.
• Contact details: When you contact us, we collect your contact details. These may include your name, postal addresses, telephone numbers, and email addresses, as well as details of your social media profiles (for example, we obtain your Facebook ID, if you contact us through Facebook).
• Contracting data: When you contract a service, we collect your information through the execution of the contract. The contract may include the following information, depending on the type of security service contracted:
  • Name and Surname
  • D.N.I.
  • Postal address
  • Details of the contracted service Pack
  • Details of the direct debit (SEPA mandate) or details of the direct debit on the El Corte Inglés Purchase Card.
  • Contract number
  • Data of the operational contact persons (name and surname, type of relationship and contact telephone numbers)
  • Type of relationship with the contact persons.
  • Sketch of the installation.

• Data of the service provided: When the security systems come into operation, we record all the events that occur, such as alarm signals, openings, sabotage, assistance, and user position, all the data recorded becoming part of the customer’s history.
• Data relating to the use of the website and the App: When you interact with our applications, we collect information that tells us what content, topics or services you are interested in, downloads of additional information, access through links, problems that we detect in the handling of the tools and, even, your location in case you have singularly authorized it. The use of this information is regulated in the Cookies Policy.
• Communication response data: We analyze the performance of commercial campaigns carried out through emails, to know how our customers interact with the emails they receive. This information helps us to know the opening rate, click rate on a link included in the email, as well as the rate of customers contacted.
• Geolocation data: For certain purposes, such as cyber-escort or teleassistance, we collect information about the current location of your device when you use our services. In the event that you enable the geolocation services of your device for the App, the website or other online service of SICOR, we will process the location data that your device identifies and provides to us to provide you with location-based services (for example, in the teleassistance service, we will be able to know where the family member or person moves inside the home or outside it, and send you notices or alerts).
  In the event that it is essential, for any of the services we provide, to activate geolocation and it is disabled, the mobile device will notify you for its activation, otherwise, the service cannot be provided.
  SICOR may create movement profiles from said data, in order to define habits or rules of behavior, having your access to them in order to know them and protect your loved ones.

7.- to whom Can We Communicate your Personal Information?

Your data is not communicated to third-party companies except those that provide services to SICOR (third parties) service providers of SICOR, with whom we have contracted professional advice, administrative management, system maintenance, logistics, installation, digital services, marketing and commercialization services. All these contracted services are necessary for the proper execution of the purposes indicated in this Privacy Policy, and to be able to provide you with the services we offer, always under our express instructions.

These third parties only have access to the personal information they need to carry out these services. They are required to keep your personal information confidential and may not use it in any way other than that which we have requested.

In all cases, SICOR assumes responsibility for the personal information you provide us, and we request that those companies with whom we share your personal information apply the same degree of information protection as we do.

Likewise, your personal information will be available to public administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

About possible International Transfers

In certain cases, for service efficiency, we have technological service providers which are outside the European Economic Area. Specifically, we make international data transfers to the USA, a country whose data protection is not approved by the European Union. In these cases, we have adopted adequate contractual guarantees to protect your information.

You can obtain additional information about these guarantees and treatments by writing to dpd@gruposicor.es

8.- Links to Third-Party Websites

In the event that we provide links to websites that are not operated or controlled by SICOR, you will be promptly informed since SICOR has no control over such sites nor are we responsible for the content of these, nor do we have control over the way third parties collect and use your personal information.

These websites must have their own privacy policies, which will explain how they use and share your personal information. We recommend that you carefully review the privacy policies before using these websites to ensure that you agree with the way your personal information is collected and shared.

9.- how Long Do We Store your Personal Information?

We only store your personal information to the extent that we need it in order to use it according to the purpose for which it is collected, and according to the legal basis of its treatment in accordance with the applicable law.

The retention period of your data will depend on the purposes for which we process them. The table below details the retention periods for each of the different purposes:

PURPOSE	INFORMATION CONSERVATION PERIOD
Registration as a customer on our website and/or App: In the event that you decide to register as a customer, we need to process your data to identify and authenticate you as a customer of the same and give you access to its different services or functionalities that are available to you as a registered customer. These services include the following: remotely control the security system, access images and recordings, connect or disconnect the security system, consult invoices, receive alerts and notifications, request technical or medical assistance, and assistance for theft, access teleassistance services, as well as cyber escort services.	We process your data as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to suppress and/or limit the processing of your data. In particular, your data will not be kept for a period exceeding six years from the termination of our contractual relationship, in accordance with Art. 30 of the Commercial Code, with the exception of images and, where appropriate, sounds, which are captured by security systems that will be kept for a maximum period of 30 days, as established in Art. 22.3 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. Notwithstanding the foregoing, in the event that there are indications of criminal acts or a procedural procedure in progress in relation to you, your data may be kept for the time necessary until a final judicial resolution is obtained, being available to the State Security Forces and Corps, as well as judges and courts.
“Calculator” Utility: Simulate an indicative budget. This purpose includes the processing of your data to, mainly, contact you and arrange a visit to carry out an analysis of the real needs you need, and be able to present you with a firm offer.	We process your data for the time necessary to manage and prepare your budget, in which the conservation period will be indicated according to several criteria.
Contact: Attend to the requests or petitions that you make to SICOR ALARMAS through the available channels, processing the personal data that is strictly necessary to manage or resolve your request or petition.	We will process your data for as long as necessary to attend to your request or petition.
Work with Us: The purpose of the treatment is to analyze, if the data provided in your Curriculum Vitae adapts to the profile required in our company, becoming part of possible candidates, and enter the human resources selection process.	We will process your data for as long as necessary to develop the selection process. You will be informed of the deadlines or conservation criteria at the time we inform you in advance of the purpose and request your consent.
Management and analysis of navigation: If you browse our website/App, we will keep and evaluate the information about your recent visits to our site and how you navigate through the different sections of it in order to analyze and understand the use that users make of our website/App and be able to make it more intuitive. Similarly, we will keep a record of the sections or services that you have read or consulted and we will use that information to personalize the advertising that we will show you adjusting to your interests.	We will process your data during the conservation period indicated in our Cookies Policy.
Geolocation (teleassistance): In order to assist them within the mobile teleassistance service, the device signals its geographical position to the Control Center and to the personal resource of the user.	We process your data as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to suppress and/or limit the processing of your data. In particular, your data will not be kept for a period exceeding six years from the termination of our contractual relationship, in accordance with Art. 30 of the Commercial Code, with the exception of images and, where appropriate, sounds, which are captured by security systems that will be kept for a maximum period of 30 days, as established in Art. 22.3 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights. Notwithstanding the foregoing, in the event that there are indications of criminal acts or a procedural procedure in progress in relation to you, your data may be kept for the time necessary until a final judicial resolution is obtained, being available to the State Security Forces and Corps, as well as judges and courts.

In certain cases, we will keep your information duly blocked, without giving it any use, while it may be necessary for the exercise or defense of claims or may derive some type of judicial, legal or contractual responsibility of its treatment, which must be attended to and for which its recovery is necessary.

10.- What are your Rights and how Can You Exercise Them?

Data protection regulations allow you to exercise your rights of access, rectification, opposition, suppression, limitation of processing, portability, and not to be subject to individualized decisions before SICOR.

These rights are characterized by the following:

• Their exercise is free of charge
• If the requests are manifestly unfounded or excessive (for example, repetitive), SICOR may:
  • Charge a fee proportional to the administrative costs incurred.
  • Or refuse to act.
• Requests must be answered within one month, although, taking into account the complexity and number of requests, the deadline may be extended for another two months.
• SICOR is obliged to inform you about the means to exercise these rights. These means must be accessible, and this right cannot be denied for the sole reason that you opt for another means.
• If the request is submitted by electronic means, the information will be provided by these means when possible, unless the interested party requests otherwise.
• If SICOR does not act on the request, it will inform you, at the latest within one month, of the reasons for its inaction and the possibility of filing a claim with a Control Authority.
• You can exercise your rights directly or through your legal representative.

Below, we explain what the rights that assist you consist of:

• The right of access allows you to contact SICOR to find out if it is processing your personal data or not.
• The right of rectification allows you to obtain the rectification of your inaccurate personal data without undue delay from SICOR. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of an additional declaration. In your request, you must indicate which data you are referring to and the correction that needs to be made. In addition, when necessary, you must accompany your request with documentation that justifies the inaccuracy or incompleteness of your data.
• The right of opposition, as its name indicates, means that you can oppose SICOR processing your personal data in the following cases:
  • When they are subject to processing based on a mission of public interest or legitimate interest, including the creation of profiles.
  • When the purpose of the processing is direct marketing, including the aforementioned creation of profiles.
• The right of suppression can be exercised before SICOR requesting the suppression of your personal data when any of the following circumstances occur:
  • If your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • If the processing of your personal data has been based on the consent you gave to SICOR, and you withdraw it, provided that the aforementioned processing is not based on another cause that legitimizes it.
  • The processing of SICOR was based on legitimate interest or on compliance with a mission of public interest, and no other reasons have prevailed to legitimize the processing of your data.
  • If your personal data has been the subject of direct marketing, including the creation of profiles related to the aforementioned marketing.
  • If your personal data has been processed unlawfully.

However, this right is not unlimited, in such a way that it may be feasible not to proceed with the suppression when the processing is necessary for the exercise of freedom of expression and information, for compliance with a legal obligation, for compliance with a mission carried out in the public interest or in the exercise of public powers conferred on the controller, for reasons of public interest, in the field of public health, for archival purposes in the public interest, scientific or historical research purposes or statistical purposes, or for the formulation, exercise or defense of claims.

SICOR will be obliged to block your data when it proceeds to its rectification or suppression.

The blocking of data consists of the identification and reservation of the same, adopting technical and organizational measures, to prevent its processing, including its visualization, except for making the data available to judges and courts, the Public Prosecutor’s Office or the competent Public Administrations, in particular the data protection authorities, for the exigency of possible responsibilities derived from the processing and only for the limitation period of the same.

After that period, the data must be destroyed.

• The right to limitation of processing consists of obtaining the limitation of the processing of your data carried out by SICOR, although its exercise has two aspects: You can request the suspension of the processing of your data:
  • When you challenge the accuracy of your personal data, for a period that allows the controller to verify it.
  • When you have opposed the processing of your personal data that SICOR carries out based on legitimate interest or mission of public interest, while SICOR verifies if these reasons prevail over yours.
  • Request SICOR to keep your data:
  • When the processing is illegal and we have opposed the suppression of your data and instead you request the limitation of its use.
  • When SICOR no longer needs the personal data for the purposes of the processing, but you need them for the formulation, exercise or defense of claims.
• The right to portability: The purpose of this new right is to further reinforce the control of your personal data, so that when the processing is carried out by automated means, you receive your personal data in a structured, commonly used, machine-readable and interoperable format, and you can transmit them to another controller, provided that the processing is legitimized based on consent or within the framework of the execution of a contract.

However, this right, by its very nature, cannot be applied when the processing is necessary for compliance with a mission of public interest or in the exercise of public powers conferred on the controller.

In order to exercise your rights, SICOR makes the following means available to you

• By means of a written and signed request addressed to the Data Protection Delegate of GRUPO SICOR, calle Maestro Alonso 22, 28028, Madrid.

By means of a written and signed request addressed to the email address of the Data Protection Delegate of GRUPO SICOR, dpd@gruposicor.com

You can file a claim with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the website www.aepd.es

11.- how Do We Protect your Personal Information?

At SICOR we are committed to protecting your personal information. We use appropriate technical and organizational measures, in order to protect your personal information and your privacy, and we review these measures periodically. We protect your personal information through the use of a combination of security controls, both physical and computer or logical, including access controls that restrict and manage the way your information and your personal data are processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may ask you for proof of identity before sharing your personal information with you.

In accordance with our security and confidentiality guarantee, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide us.

12.- Information about Cookies

We use our own and third-party cookies for strictly functional purposes, allowing navigation on the web and the App, as well as for analytical purposes, and when you have expressly consented to it, to show you advertising (both general and personalized) based on a profile developed from your browsing habits (e.g. pages or products visited), to optimize the web/App and to be able to assess the opinions of the products acquired by users.

The cookies we use do not collect information that identifies our visitors.

If you want to know more details about the cookies we use, their purpose and other information of interest, consult our cookie policy (https://www.elcorteingles.es/sicor/politica-de-cookies/ and https://sicorteleasistencia.com/politica-de-cookies/ ).

13.- Modifications to the Privacy Policy

We will review and update the data protection information when there are modifications in the legislation or in any of the procedures for processing your personal information.

This Privacy Policy applies to both SICOR Alarmas El Corte Inglés and SICOR Teleasistencia El Corte Inglés.

This data protection information was last reviewed and updated in September 2025.

Service provided by SICOR alarmas El Corte Inglés, S.L.